I got a virus warning after downloading

We have received messages in the past from customers who got a virus warning from their anti-virus software. We take these very seriously.

Fortunately, every alarming message so far has been a false positive. Most false positives have disappeared over time.

How we test for virus warnings before releasing an update

We upload every update to https://virustotal.com so our installer gets checked by 70+ virus engines.

Results for recent updates

• Version 4.2.1: four hits
• Version 4.1: two hits
• Version 4.0: two hits
• Version 3.8: zero hits

A hit does not mean there is a virus in our software, for three reasons:

1. Nearly every hit we see is for a different kind of malware.
2. Vendors use a more aggressive engine for VirusTotal than they do in their products.
3. The hits usually disappear over time, once the vendor runs a more thorough analysis.